Shipping & Returns

Shipping Policy

Free shipping on all orders over $149.00 (before tax).
Orders under $25.00 will incur a $14.99 shipping fee.
Orders between $25.00 and $149.00 will have a $9.99 shipping fee.
International orders may be subject to tariffs, which are the responsibility of the customer.

Free shipping applies to Canadian provinces only.

Return & Exchange Policy

If you received a part you don’t need and would like to return it, please review the following information:

Most new, unopened items may be returned within 15 days of delivery for a refund, minus a 20% restocking and shipping fee.
All returns must be freight prepaid and accompanied by a valid Return Product Code (RPC) number. Returns without an RPC cannot be tracked or refunded.
If the return is due to our error and we request the item back, we will cover the return shipping costs. An RPC number is still required so we can track the item and issue your prepaid return label.

Please send the items you'd like to return to the address below and forward your RPC number to info@spapartsstore.ca.

Return Shipping Address:

Spa Parts Store

4 - 505 Kenora Ave, Building 4

Hamilton, ON L8E3P2

Fast Shipping